What support will I receive during my collaboration with Saladin?

1. Training and skill development support

• When you newly register to join the collaborator program with Saladin, Saladin will proactively contact you to schedule a completely free online training session covering non-life insurance knowledge, the customer connection process, and effective sales tips from experienced experts.
• Throughout the collaboration, you can also proactively propose training courses according to your needs via the "Training Needs Survey" form or register for fixed classes via the "Register for Upcoming Training Classes" form.
• You are provided with a resource repository in the "Academy" section on the Saladin Pro website and Saladin Pro App to self-study insurance knowledge, view guides on using the platform, and review training videos.

2. Sales consulting support

• Saladin's collaborator support team is ready to assist with quote requests, consulting, and clarifying insurance terms and conditions to customers so they can make an informed purchasing decision.
• Assisting collaborators in finding insurance products from insurers with premiums, terms, and conditions that suit the customers' requirements. Negotiating with insurers to secure optimal premiums for customers.
• Accompanying collaborators in discussing and presenting the insurance program to customers upon request.

3. After-sales customer care and claim support

• Saladin's customer care team operates from 7:30 to 22:30 every day and is ready to receive and process support requests from collaborators and customers.
• Supporting the receipt and processing of all after-sales requests including, but not limited to, requests for amending or supplementing insurance contracts, requests for insurance contract cancellation/refunds, requests for issuing hard-copy insurance certificates/contracts, etc., up to claim support requests.
• In the event of an insured event leading to a claim, Saladin accompanies the customer to receive the claim request, collect claim documents, advise on the completeness and validity of the claim, accompany the customer when needing to complain or inquire about the insurer's claim settlement decisions, and assist the insurer in explaining insurance terms and conditions related to the claim result, etc., within the authorized scope.

4. Contract renewal support

• The Saladin system will send reminders for contracts due for renewal within 30 - 45 days before the customer's insurance contract expires. Collaborators can view renewal quotes online or send a quote request to Saladin's collaborator support team to receive the customer's renewal quote.
• 7 days before the contract expiration date, if the contract has not been renewed, Saladin will send a notice, remind you of the deadline, and coordinate to support the Collaborator in processing the renewal. If the order is successfully renewed by the collaborator in coordination with Saladin, 100% of the renewal remuneration will be recorded for the collaborator.

5. Support for checking system and income issues

Saladin will support in checking/verifying when you encounter issues such as:

• Not receiving remuneration at the expected time, or the payout amount needs checking.
• Contest rewards, hot bonuses, and business support bonuses have not been recorded after the reconciliation period.
• Money transfer transactions failed, or the remuneration payment feature is currently locked.
  
• Issues with the tax identification number, bank account, or payment information.
• Orders have not been recorded, status has not been updated, or need adjustment/verification.

6. Diverse support contact channels

• The Collaborator's Supporter / Sales Manager.
• Customer Service Hotline: 1900 638 454.
• Customer Service Email: cs@saladin.vn.